You need to focus on the customer feedback then only you can improve your business. It is always important to take the reviews of the customers when you are introducing the new service or product. Most of the company consider that customers are the centre for everything. If you make the customer has a centre of discussions then you will get to know the needs of the customers as well as their expectations and drawbacks regarding the company and product. Therefore company should always consider about the profit of the company as well as the satisfaction of the customer. When you become the customer centric the customers also feel that they are also a part of the company and they will try to help you and gives the best feedback to the products. They also feel that their opinion matters and they help you in solving the problems so that you can gain the profits. Customers also look forward to by the products from the company which listens to them and solve their problems. When you become customer centric they will automatically become loyal and they also refer to other customers. How many scores which help in knowing the customer experience and you need to monitor them regularly to know the feedback of customers.