But why outsource your Customer Relationship? The outsourced Customer Relations sector is booming. Indeed, more and more companies today choose to entrust their Customer Service to external service providers, specialized in the management of customer interactions.
Already widespread for other key business services (recruitment, accounting, IT service, etc.), this choice of outsourcing has been democratized over the past fifteen years for Customer Relations. Outsourcing in this sector has really accelerated in recent years. It has experienced an average market growth of +6.5% every year since 2015.
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